No. 418 Bloc 07 Ain El Ati 1
52000 Errachidia, Morocco
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Please review the following carefully:
We require the following payment schedule for all our trips:
- At time of reservation: 50 % per traveler; and for special events, larger groups , we require 30% of total trip cost. Any trips reserved 60 days or less prior to departure date require payment in full upon reserving. If balance is not received prior to 60 days before departure, we may treat the trip as cancelled; payments can be made in EURO or DOLLAR. Payment may be made by check, money order, credit card, or wire transfer. All payments submitted less than 15 days prior departure must be by wire transfer, or cashier's check.
If you have to cancel your trip, we must be notified in writing. All monies will be refunded in full, less the following cancellation charges, based on the date of our receipt of your written cancellation notice, which can be sent by email, fax, or standard mail.
- More than 90 days before departure: 15% of the total land cost
- 31 to 90 days before departure: 25% of the total land cost
- 15 to 30 days before departure: 50% of the total land cost
- 14 days or less before departure: no refund
Each trip is customized to the needs and interests of your group. Trips are priced according to the number of people in your group. If some of the travelers in your group cancel, the price for remaining travelers may require adjustment.
You may substitute travelers for the land portion of the trip. Each traveler must complete and sign a Booking Form prior to departure and is responsible for securing his or her own air arrangements.
You may transfer to another trip, with different dates and/or itinerary, without penalty by notifying us of your wish to transfer 60 days or more prior to departure. After that time, you are subject to the cancellation fees outlined above.
We strongly recommend that all of our travelers purchase travel insurance. Travel insurance can protect you against baggage loss; missed connections; medical emergency, including evacuation costs; trip cancellation; and trip interruption. Families traveling together, in particular, can benefit from traveler's insurance, due to the high investment in the trip and the increased risk of one person's illness resulting in the entire trip being cancelled.
It is the responsibility of the traveler to obtain and carry documentation of citizenship, such as a passport, and any visas if required.
Travelers are responsible for selecting a trip appropriate to their abilities, communicating any special needs to Ruta al sahara prior to commencement of the trip, and for being in sufficient good health to undertake the trip. Unless otherwise specified in the itinerary, travelers are responsible to bringing the appropriate clothing and equipment for their trip. By forwarding the deposit and signed Booking Form and Terms & Conditions, the traveler certifies that he/she does not have any physical or other condition of disability that would create a hazard for him/herself or other travelers.
Please note that if a trip must be extended or an itinerary modified due to weather, road conditions, lack of transportation, political or civil disputes, medical emergency, or other causes beyond our control, the associated costs including any nonrecoverable costs are not included in the trip rates or refunds. In such circumstances, it is the traveler's responsibility to pay directly for actual extra costs in the field (food, transport, accommodations).
Is the traveler's responsibility to make sure that all flights coincide with the trip itinerary. Ruta al Sahara is not responsible for any airline penalties or fees resulting from changes or trip cancellation once tickets have been issued.
We take full responsibility to make sure that proper security measures are in order to secure your private and confidential information that you have provided to us during the booking. The information collected form you will be used to make reservations with hotels and with any other third party as need to arrange your travel requirements. We will share your dietary,medical or any disability with relevant suppliers to unsure your safe and the most enjoyable holidays. In making a booking with us, you consent to this information being passed onto the relevant persons.